in order to guarantee optimal and fast transport conditions for our food products, we have selected the best carriers as a partners for our online sales.
We use the specific services for the online sector, by which we are able to deliver fresh products within the first business day following shipment, so as to reduce the waiting time of the food ordered.
This is the care and attention we pay in the logistics of our food products.
All our shipments are traceable: at the departure of goods, a communication with the tracking ID is sent to the e-mail address communicated by the Customer, so as to allow the tracking.
The delivery will take place at the address indicated by the Customer (IF PROVIDED BY THE SERVICE) without appointment and it is intended at street level. It is the responsibility of the Customer to arrange suitable equipment for the unloading of heavy packages, except for otherwise agreed with the Farm Baldaiassa.
In case of no pick up of shipment, for absence, the carrier will leave a notice:
At the time of collection, the Customer is required to verify the integrity of the packages. In the event that they are tampered with or damaged, the words "subject to checks" must be put next to the signature.
Any problems, following the withdrawal and inherent physical integrity or completeness of the products received, must be promptly reported to the Farm Baldaiassa, with related photographic documentation, for the possible activation of the warranty conditions at the carrier and of the returned and/or replaced procedures.
The Farm Baldaiassa undertakes to promptly verify the responsibilities of this event and to replace at its own expense the damaged or missing product/s, together with possible return procedures, unless the Customer has exercised the Right to withdrawal. This option is exclusively applied to the Final Customer (without VAT number).
Shipping costs are shown in the final step of the purchase procedure, they include packaging, transport and delivery to the address indicated (IF PROVIDED BY THE SERVICE) and vary according to weight and delivery location.
Shipping costs do not include duties and/or any customs clearance costs unless expressly provided for.
*Offer available for:
Italy including islands / San Marino.
**Offer available for:
Austria / Belgium / Bulgaria / Croatia / Denmark / Estonia / Finland / France / Germany / Greece / Ireland Rep. IE / Latvia / Lithuania / Luxembourg / Monaco / Netherlands / Poland / Portugal / Czech Republic / Romania / Slovakia / Slovenia / Spain / Sweden / Hungary.
In all cases it is necessary that they are used as payment methods for the order: Paypal, Satispay, Bank Transfer. The offer is reserved exclusively for the Final Customer (without VAT number).
Any delays or impossibility of delivery due to local problems and/or impediments to the carrier will not be attributable to the Farm Baldaiassa, which in any case will start working on a delivery as promptly as possible.